Dedicated to your
satisfaction
Client Portal 
Service & warranty faqs We’re here for you every step of the way
Congratulations on your new Vesta home and welcome to the family! You’re now part of a community of over 7,000 homeowners who have realized their dream of owning a Vesta home.
We are dedicated to ensuring a seamless and stress-free experience from the moment you visit our sales centre, throughout the building process, and long after you’ve settled into your new home. Our professional and responsive Customer Care Team is here to assist with any questions or concerns you may have after moving in.
Vesta’s Service Procedure
Every Vesta Homeowner receives a homeowner manual which contains important information on your new home, including paint colour codes, service procedures, warranty guidelines and care and home care/maintenance tips, etc. This homeowner manual is available on the homeowner portal which is accessible as soon as you move into your new home.
The information in the manual is important for when you are booking a service request under warranty as a Vesta Customer Service Representative may ask you for certain information. Please refer to the links below for more information on service procedures.
Alberta Service Procedure | BC Service Procedure | Vesta Emergency Service Procedures & Contacts
Service and Warranty FAQs
Service and Warranty requests need to be submitted by using the homeowner portal. You will receive a registration link upon possession of your home. Once logged in please select the service request tab. From there you can select the appointment type; three month or one year and enter your full list of items you wish to have assessed. Once submitted a service representative will reach out to you directly within 1-5 business days to set up your service appointment.
Upon possession of your home a registration link will be sent to you via email to set up your password. You will need to click the link and set up a password for the portal. If you need your password reset or are a new homeowner who still needs to register for the portal please email service@vestaproperties.com for assistance.
If an emergency occurs during regular business hours please email service@vestaproperties.com for assistance. For afterhours emergencies please refer to the emergency service procedures and contact information in your homeowner portal. If you live in multifamily home (strata) and your emergency is in relation to common property please also refer to your property management teams emergency procedures.
- Plumbing leak – that requires water supply to be shut off.
- Total loss of Heat.
- Total loss of Electricity.
- Gas Leak – if you smell or hear a gas leak please ensure you leave the building immediately, open any windows/ doors possible and report to local gas provider right away.
Common property requests should be submitted to your property management team directly. Please refer to your property management team’s website for more information on this.
Additional parking stalls can be purchased through Vesta Sales Team by emailing.
North & South Village: latimervillage@vestaproperties.com
Vesta Elevate at Copper’s Crossing: sales.cc@vestaproperties.com
Aspen Village: aspenvillage@vestaproperties.com
Backed by quality
and protection
At Vesta, we are committed to delivering top-quality homes, and we stand behind our work with comprehensive warranty coverage. Every Vesta home is protected by a one-year Vesta Warranty, as well as a 2-5-10 New Home Warranty provided by a trusted third-party provider.
Vesta 1-Year
Home Warranty
Our homes come with a one-year Vesta Warranty that covers materials and labour for the interior of your home. If you need to submit a service request under this warranty, please follow the Service Procedure outlined on Homeowner Portal.
For inquiries or questions, feel free to
contact our Service Department
Third-Party 2-5-10
New Home Warranty
For British Columbia Homeowners
Warranty Provider: Travelers New Home Warranty
2-Year Warranty
Coverage for defects in materials, labour, and design related to electrical, plumbing, heating, ventilation, and air conditioning systems, as well as exterior cladding, windows, doors, and caulking.
5-Year Building Envelope Warranty
Coverage for the building envelope.
10-Year Structural Defects Warranty
Coverage for structural defects.
For Alberta Homeowners
Warranty Provider: Travelers New Home Warranty
2-Year Warranty
Coverage for defects in materials, labour, and design related to electrical, plumbing, heating, ventilation, and air conditioning systems, as well as exterior cladding, windows, doors, and caulking.
5-Year Building Envelope Warranty
Coverage for the building envelope.
10-Year Structural Defects Warranty
Coverage for structural defects.
Everything you
need to know
Congratulations on your new home! As a Vesta homeowner, you’ll receive access to our Homeowner Portal packed with important details about your new home, including paint colour codes, service procedures, warranty guidelines, maintenance tips, and more.
This information is available to you through the homeowner portal, which you can access as soon as you move into your new home. The manual is a valuable resource, especially when you need to book a service request under warranty.